TwinKnowledge — Trust Center
Trust Center

Security, privacy, and the terms behind the platform.

TwinKnowledge holds an annual SOC 2 Type II attestation and protects customer data, models, and products with encryption, continuous monitoring, and independently audited controls.

SOC 2 Type II attested Encrypted at rest & in transit 99.9% uptime commitment
Policies & Documentation

Everything, in the open.

Read the documents that govern how we secure your data, process it on your behalf, and stand behind the Services.

Security

SOC 2 Type II controls, encryption at rest and in transit, continuous threat monitoring, and penetration testing.

Read the overview

Privacy Policy

What we collect, how we use it, how we share it, and the rights you have over your personal data. We never sell your data.

Read the policy

Terms of Service

The terms and conditions that govern access to and use of the Services, including licensing, support, and liability.

Read the terms

Data Processing Addendum

How we process customer personal data as a processor — GDPR, SCCs, sub-processors, and international transfers.

Read the DPA

Sub-processors

The third-party services we engage to help provide the platform, what each processes, and where — updated with 30 days' notice before changes.

View the list

Service Level Terms

Our 99.9% monthly uptime commitment, scheduled maintenance notice, and the service credits that back it.

Read the SLA
Have a question? Reach our data protection team for compliance questions, DPAs, and sub-processor requests. trust@twinknowledge.com
Data Protection

Protected at every layer.

A comprehensive security framework safeguards the confidentiality, integrity, and availability of your data.

Encrypted at rest

All customer data — databases, storage volumes, and S3 buckets — is encrypted at rest with modern algorithms.

Encrypted in transit

TLS 1.2 or higher for all data transmitted, with keys and certificates managed by AWS Certificate Manager.

Continuously monitored

Continuous threat monitoring, regular audits, and penetration testing across redundant infrastructure.

Least-privilege access

Access to customer data is strictly controlled, granted on a need-to-know basis with strong authentication.

Request our SOC 2 Type II report

Our platform and products are covered by an independently evaluated SOC 2 Type II report for Security and Confidentiality. Reach out and we'll share the full report and control objectives.

Request the report